Policies & Terms

1. Introduction
GrowthSignalLabS ("we," "us," or "our"), registered at VIA DEI RADIOTELEGRAFISTI 8, 00143 ROMA, Italy, respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our web development services.

2. Data Controller
The data controller for personal data processed through this website is GrowthSignalLabS, VIA DEI RADIOTELEGRAFISTI 8, 00143 ROMA, Italy. Contact: [email protected].

3. Data We Collect
We may collect the following categories of personal data:
a) Identity Data: full name, username or similar identifier.
b) Contact Data: email address, telephone number, billing and delivery addresses.
c) Technical Data: internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
d) Communication Data: your correspondence with us via contact forms or email.

4. Legal Basis for Processing (GDPR Article 6)
We process personal data under the following lawful bases:
a) Performance of a contract — to deliver the services you have requested.
b) Legitimate interests — to improve our website and respond to inquiries.
c) Consent — where you have opted in to marketing communications.

5. Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service-related data is retained for the duration of the contractual relationship plus 12 months.

6. Data Sharing
We do not sell personal data. We may share data with trusted third-party service providers who assist in operating our website and delivering services, subject to data processing agreements. These include hosting providers, email service providers, and payment processors.

7. International Transfers
If we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

8. Your Rights (GDPR Chapter III)
Under the General Data Protection Regulation, you have the right to:
a) Access your personal data (Article 15).
b) Rectify inaccurate data (Article 16).
c) Erase your data ("right to be forgotten") (Article 17).
d) Restrict processing (Article 18).
e) Data portability (Article 20).
f) Object to processing (Article 21).
g) Withdraw consent at any time (Article 7(3)).

9. Contact
To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

1. Agreement to Terms
By engaging the services of GrowthSignalLabS, registered at VIA DEI RADIOTELEGRAFISTI 8, 00143 ROMA, Italy, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not engage our services.

2. Scope of Services
GrowthSignalLabS provides web development services including but not limited to: backend architecture design, RESTful API development, real-time web application development, database design, continuous deployment pipeline configuration, and server infrastructure setup. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate Statement of Work (SOW) or project proposal.

3. Project Engagement Process
a) Initial consultation to gather requirements and define project scope.
b) Provision of a detailed proposal including deliverables, timeline, and fixed pricing.
c) Acceptance of proposal and payment of applicable deposit.
d) Execution of work according to the agreed timeline with milestone check-ins.
e) Delivery, review period, and final acceptance.

4. Payment Terms
a) All prices are quoted in Euros (EUR) unless otherwise specified.
b) A 50% deposit is required before work commences on projects exceeding €1,000.
c) Remaining balance is due within 14 days of final delivery.
d) Late payments incur a 1.5% monthly interest charge on the outstanding balance.
e) All quoted prices are fixed for the duration of the project unless scope changes are requested.

5. Intellectual Property
a) Upon receipt of full payment, all intellectual property rights for deliverables are transferred to the client.
b) GrowthSignalLabS retains the right to use anonymized project data and general methodologies for portfolio and marketing purposes unless explicitly restricted in the SOW.
c) Third-party libraries, frameworks, and open-source components remain subject to their respective licenses.

6. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives the termination of the project for a period of 24 months.

7. Limitation of Liability
GrowthSignalLabS's total aggregate liability under any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. We shall not be liable for indirect, incidental, or consequential damages.

8. Warranty
GrowthSignalLabS warrants that all deliverables will conform to the specifications defined in the SOW for a period of 30 days following final delivery. During this period, we will rectify any defects related to the original specifications at no additional cost.

9. Termination
a) Either party may terminate with 14 days' written notice.
b) In the event of termination, the client is responsible for payment of all work completed to date.
c) Upon termination, GrowthSignalLabS will deliver all completed work and source materials within 7 business days.

10. Governing Law
These Terms are governed by the laws of Italy. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Rome, Italy.

1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to site owners.

2. How We Use Cookies
GrowthSignalLabS uses cookies for the following purposes:
a) Strictly Necessary Cookies: Essential for the website to function correctly. These cannot be disabled. They include session cookies for navigation and security tokens.
b) Functionality Cookies: Remember your preferences, such as language settings and cookie consent choices. These improve your experience but are not strictly necessary.
c) Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. This helps us improve site performance and content relevance.

3. Cookie Consent
Upon your first visit, a cookie consent banner will appear allowing you to accept or decline non-essential cookies. Your choice is stored in your browser's localStorage and will persist until you clear it or change your preference. You may modify your cookie preferences at any time by clearing your browser storage.

4. Third-Party Cookies
We may use third-party services that set their own cookies:
a) Google Analytics — for anonymous usage statistics.
b) Google Maps — for embedded map functionality on our contact page.
c) Payment processors — for secure transaction handling.
These third parties have their own privacy policies governing their use of data.

5. Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
a) View what cookies are stored and delete them individually.
b) Block third-party cookies.
c) Block cookies from specific sites.
d) Delete all cookies when you close your browser.
Please note that disabling strictly necessary cookies may impair website functionality.

6. Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

7. Contact
For questions about our use of cookies, contact GrowthSignalLabS at [email protected], VIA DEI RADIOTELEGRAFISTI 8, 00143 ROMA, Italy.

1. General Refund Principles
GrowthSignalLabS, registered at VIA DEI RADIOTELEGRAFISTI 8, 00143 ROMA, Italy, strives to deliver high-quality web development services. Due to the nature of custom software development, refunds are evaluated on a case-by-case basis in accordance with project milestones completed.

2. Deposit Refunds
a) The 50% deposit is refundable if cancellation occurs before any development work has commenced.
b) Once development work has begun, the deposit becomes non-refundable as it covers project planning, architecture design, and resource allocation.

3. Milestone-Based Refunds
For projects structured around milestones:
a) If a project is cancelled after completion of a milestone, payment for completed milestones is non-refundable.
b) Partial milestones may qualify for pro-rated refunds based on the percentage of work completed, as determined by GrowthSignalLabS.
c) Any outstanding work not yet delivered will be compiled and provided to the client upon cancellation.

4. Defective Deliverables
If deliverables do not conform to the specifications defined in the Statement of Work (SOW):
a) The client must notify GrowthSignalLabS within 14 days of delivery.
b) GrowthSignalLabS will rectify the defects at no additional cost within a reasonable timeframe.
c) If rectification is not feasible and the defect is attributable to GrowthSignalLabS, a partial or full refund may be issued at our discretion.

5. Client-Initiated Scope Changes
Refunds are not available for work completed in good faith based on client-provided requirements that are later changed or withdrawn. Scope changes are governed by a formal change request process outlined in the SOW.

6. Refund Request Process
To request a refund:
a) Submit a written request to [email protected] with your project reference and reason for the refund request.
b) GrowthSignalLabS will review the request within 10 business days.
c) Approved refunds will be processed within 14 business days using the original payment method.

7. EU Consumer Rights
Consumers within the European Union have statutory rights under the Consumer Rights Directive (2011/83/EU). Custom-made digital content may be exempt from the standard 14-day withdrawal right once delivery has commenced with the consumer's explicit consent and acknowledgment of the waiver.

8. Dispute Resolution
If a refund dispute cannot be resolved amicably, both parties agree to submit the matter to mediation before pursuing legal proceedings in the courts of Rome, Italy.